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FAQ

Delicious Chocolate Awaits…

We’re in the midst of a chocolate revolution where passionate “bean-to-bar” chocolate makers in Australia and worldwide are creating tantalisingly delicious craft chocolate bars.

Why choose Cocoa Box?

We make it easy for you to discover new and delicious artisan chocolate (made bean-to-bar) from the comfort of your own home.

We’ve sampled many, but only a few are chosen. And for each box sold we donate to Australian charity Foodbank.

Monthly subscriptions

Monthly boxes will be sent out on the first Monday of the month. With boxes being posted out Monday to Thursday that week.

Will my chocolate arrive in perfect condition?

We aim to get your box to you as fast as possible and in the best condition. If you’re worried, you can always have your chocolate shipped to your work address instead. 

Over the hotter Australian Summer months (Dec/Jan) we have no control over the temperatures or storage conditions, so your chocolate bars could bloom. Please be assured that your chocolate is perfectly fine to eat.

But please do get in touch if you have any concerns.

Are chocolate bars certified Fair Trade?

You can Feel good you’re doing good –  Some chocolate is Fair Trade, but most chocolate goes further, with craft makers sourcing and paying farmers directly & well above Fair Trade minimums.

This means farmers have a living wage and not at the mercy of commodity price fluctuations.

 

Key dates for subscribers

Firstly you’re awesome! Thank you for supporting a small Australian business and craft chocolate makers! 

Your first box will be send immediately (YAY!) so you can enjoy delicious chocolate ASAP!

Payment for all future boxes will be taken on the 25th of each month with the boxes is sent out from the first Monday of each month.

 

Bar size

Exact bar sizes vary, as each chocolate maker creates their own unique product, but they are full-sized bars, not samples. Rough guide – average bar size of 75g but can be bigger or smaller depending on the brand.

If they are mini chocolate bars e.g. 30g- 45g we’ll send you two!

Mailing box

Our monthly boxes are designed to be “letterbox friendly” and to comfortably fit in letterboxes out of the Australian sun.

If you’re worried, you can always have your chocolate shipped to your work address instead. You do not need to be home to sign for deliveries, as long as you have a mailbox or a safe place to leave your box out of the sun(for safe place location add to delivery notes).

I want to cancel

We’re sorry to see you go! But thank you for your support. 

You can cancel anytime by logging into your account and selecting “cancel”, simple as that.

If you have any question about your order simply email orders@cocoabox.com.au.

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Don’t let a burning question stand between you & delicious chocolate…